FAQ - Frequently Asked Questions

Returns & Refunds

What is your return policy?

You can return items within 30 days of receiving them. Items must be in their original condition. Please note that return shipping is the customer’s responsibility, unless the item is damaged or incorrect. In those cases, we will cover the shipping costs. Once we receive and inspect your return, please allow up to 10 business days for your refund to be processed. View our full Return & Refund Policy for more details.

How do I return an item?

Simply email our support team at info@ellasboutiqueboston.com to receive your return authorization and instructions. As a reminder, return shipping costs are generally the customer’s responsibility unless the item is defective or an error occurred on our part.

Shipping & Delivery

What are your delivery costs?

We are happy to offer Free Shipping on all orders across the United States. No hidden fees at checkout!

What happens if I miss my delivery or refuse a package?

Since we offer free shipping and process orders automatically, the responsibility for receiving the package lies with the customer. If a package is refused or not collected from a pickup point, it is not eligible for a refund. However, we offer a one-time reshipment for a fee of 30% of the original order price to cover the return and handling costs.

Do you ship internationally?

Currently, we only ship within the United States. For more details on timelines, please visit our Shipping Policy.

How can I track my order?

Once your order ships, you will receive an email with a tracking number. You can use this to follow your package's journey on our Track Your Order page.

Payments & Security

Which payment methods do you accept?

We provide a secure checkout experience and accept the following:

  • Credit & Debit Cards: Visa, Mastercard, American Express, and Maestro.
  • Digital Wallets: Apple Pay, Google Pay, and Shop Pay.

Is my payment information secure?

Absolutely. Our store is powered by Shopify and is Level 1 PCI DSS compliant. We use 128-bit SSL encryption to ensure your data is scrambled and protected from unauthorized parties. Check our Payment Policy for more information.

Still have questions?

We’re here to help! Don't hesitate to contact us.